A viral video inside a Costco shows a customer berating an employee over face coverings.
The conflict underscores a new reality for retail workers,
who now have to enforce health and safety policies on top of their normal responsibilities.
Reporter: Wearing a mask to shop is now a flash point for conflict.
Tyson: I'm working for Costco and I'm asking this member to put on a mask because
that is our company policy. So either wear the mask or..
Customer: and I'm not doing it I woke up in a free country.
Reporter: This viral video inside a Costco shows a customer unwilling to wear a face
covering berating and employee.
Customer: So you're gonna take this cart for me.
Tyson: You're no longer welcome here at our warehouse. You need to leave.Thank you.
Reporter: Costco which declined to comment on the specific incident requires
customers to wear masks. Citing the CDC saying although some may disagree
with this policy or question its effectiveness we're choosing to err on the side of safety.
This conflict drives home with the new reality for front line retail workers now having to
enforce health and safety policies in addition to normal responsibilities.
Tensions boiling over as unprecedented customer demand soars.
Walmart and Target in sore sales jumped more than 10 percent.
Online sales skyrocketing far higher.
Target CEO: This quarter was unlike anything we've seen in our company's long history.
Reporter: Grocery store workers worried for their own safety too.
Worker: We don't fail to protect it it has been crazy that customers.
They have attitude sometimes.
Reporter: As for the Costco employee Tyson he's grateful after a difficult moment
tweeting thank you for all of the support balancing a new job on top of a job on the
front line of this pandemic.
1. Depict the tension between the customers and grocery store workers.
2. What is the new released store policy of Costco?
3. How do store workers feel about unruly customers?